In a notable achievement, Subaru has been crowned ‘Best Car Manufacturer in 2024’ by car owners in the prestigious Auto Express Driver Power customer-satisfaction survey. This accolade follows closely on the heels of the Dacia Duster Mk2 being named the ‘Best car to own’ in the June 2024 Driver Power survey.
Insights from the Auto Express Driver Power Survey
The Auto Express Driver Power survey, conducted annually by the respected Auto Express magazine, part of the Carwow Group, is a significant event in the automotive world. Thousands of new car buyers participate, sharing their detailed experiences and insights about the vehicles they own. This extensive feedback provides a comprehensive picture of the overall satisfaction levels among car owners.
Why Subaru Stands Out
Subaru, though not always the most high-profile brand, has earned high praise from its owners for several key attributes:
- Practicality: Subaru vehicles are designed to meet various lifestyle needs, making them highly practical.
- Safety: Subaru’s unwavering commitment to safety is a major draw, providing peace of mind for its owners.
- Reliability: Subaru’s reputation for building reliable cars is a significant factor in owner satisfaction.
- Quality: The overall build quality of Subaru cars has left a lasting impression on their owners.
Paul Barker, editor of Auto Express, emphasized the significance of this recognition, stating, “Subaru may not be the most high-profile of brands, but owners have made it clear they’re delighted with their car’s practicality, safety, reliability, and quality, among other key attributes.”
Diverse Top Five in Customer Satisfaction
The top five manufacturers in the 2024 Driver Power survey showcase a diverse cross-section of brands, demonstrating that satisfaction is not necessarily linked to cost or prestige. Alongside Subaru, the top five include Tesla, Kia, Porsche, and Citroen. This mix of brands highlights that various manufacturers are excelling in meeting the needs and expectations of car owners.
Tesla: Leading the Electric Vehicle Revolution
Tesla continues to make waves with its innovative approach to electric vehicles (EVs). Owners praise Tesla for its cutting-edge technology, impressive performance, and the expanding Supercharger network, which enhances the practicality of owning an EV. The brand’s focus on sustainability and forward-thinking design has garnered a loyal following and a top spot in the survey.
Kia: Combining Value and Reliability
Kia’s inclusion in the top five underscores its success in providing value and reliability. The brand has made significant strides, offering a range of vehicles that combine affordability with advanced features and a comprehensive warranty. Kia’s commitment to customer satisfaction is evident in the positive feedback from owners.
Porsche: Excellence in Performance and Luxury
Porsche remains a favorite among car enthusiasts, known for its exceptional performance and luxury. Owners appreciate the brand’s meticulous attention to detail, high-quality materials, and exhilarating driving experience. Porsche’s ability to consistently deliver top-tier sports cars and SUVs has solidified its place in the top five.
Citroen: Prioritizing Comfort and Innovation
Citroen’s focus on comfort and innovation has resonated with owners, earning the brand a spot in the top five. Citroen vehicles are praised for their unique design, comfortable interiors, and innovative features. The brand’s dedication to creating a distinctive and enjoyable driving experience has paid off in terms of owner satisfaction.
The Value of Customer Satisfaction
The Auto Express Driver Power survey is a crucial tool for understanding what car owners truly value. By listening to the voices of thousands of new car buyers, the survey provides valuable insights into the strengths and weaknesses of various brands and models. This feedback helps manufacturers improve their offerings and assists potential buyers in making informed decisions.
Subaru’s Commitment to Excellence
Subaru’s recognition as the best car manufacturer in 2024 is a testament to its commitment to excellence. The brand’s focus on practicality, safety, reliability, and quality has clearly resonated with its owners. Subaru’s achievement is a reminder that a strong reputation is built on the satisfaction and loyalty of its customers.
Looking to the Future
As the automotive industry continues to evolve, the importance of customer satisfaction remains paramount. Brands that listen to their customers and strive to meet their needs will continue to thrive. The 2024 Auto Express Driver Power survey highlights the success of brands like Subaru, Tesla, Kia, Porsche, and Citroen in delivering vehicles that owners love.
In conclusion, Subaru’s triumph in the 2024 Auto Express Driver Power survey underscores the brand’s dedication to creating cars that meet the needs and expectations of their owners. With a focus on practicality, safety, reliability, and quality, Subaru has earned its place as the best car manufacturer of the year. As other brands follow suit, the automotive landscape is set to become even more competitive, ultimately benefiting consumers with better vehicles and improved satisfaction.
Best Car Manufacturers 2024 List:
| 1 | Subaru | 90.66% |
| 2 | Tesla | 90.55% |
| 3 | Kia | 89.35% |
| 4 | Porsche | 89.16% |
| 5 | Citroen | 88.22% |
| 6 | Peugeot | 88.03% |
| 7 | Mazda | 88.01% |
| 8 | Toyota | 87.74% |
| 9 | Jaguar | 87.72% |
| 10 | Land Rover | 87.63% |
| 11 | Honda | 87.56% |
| 12 | Lexus | 87.17% |
| 13 | Alfa Romeo | 86.86% |
| 14 | BMW | 86.69% |
| 15 | Nissan | 86.54% |
| 16 | Volvo | 86.48% |
| 17 | Hyundai | 86.36% |
| 18 | Cupra | 86.28% |
| 19 | Suzuki | 86.26% |
| 20 | MINI | 86.26% |
| 21 | Mitsubishi | 86.09% |
| 22 | Dacia | 86.01% |
| 23 | Skoda | 86.00% |
| 24 | SEAT | 85.84% |
| 25 | Mercedes | 85.55% |
| 26 | Vauxhall | 85.50% |
| 27 | Audi | 85.43% |
| 28 | Renault | 85.30% |
| 29 | Volkswagen | 84.80% |
| 30 | Ford | 84.58% |
| 31 | Fiat | 84.13% |
| 32 | MG | 82.01% |
